Due to the high number of COVID-19 form submissions, it may take up to 3-4 business days (depending on current testing volume requests/demand, etc.) for a scheduling representative to contact you for a phone screening.
Patients who get tested for COVID-19 at one of our testing sites will have results sent to their patient portal account between 1-2 days. It is imperative you sign up for the patient portal with a personal email account in order to receive your results. We will only call patients who test positive for COVID-19 (coronavirus).
Our Patient Communication Center hours of operation are Monday-Friday 8am-5pm and closed on Saturday and Sunday.
For more information about Phone Screening and On-Site Testing, please view our frequently asked questions and answers below. For additional questions, please email coronavirus@utrgv.edu.
At UT Health RGV, our doctors and health care support staff are going beyond the call of duty to help keep you and your family safe and healthy because what matters to your health, matters to us!
Thank you,
UT Health RGV
Individuals must be 18 years or older to be tested at the COVID-19 testing sites.
COVID-19 Phone Screening
Phone screening is free and a means to provide the best type of appointment. There is no cost for the initial appointment screen with the patient communication center. The patient communication center will offer options for the best type of appointment.
As with any appointment, the appointments, including drive-thru or telemedicine, will be billed to your insurance provider. Please check with your insurance to determine your coverage.
Yes, the call center can only make appointments at UTRGV testing sites and clinical sites.
Within 3-4 business days (Monday-Friday).
COVID-19 On-Site Testing
There is a $0 out-of-pocket cost to patients in the RGV! Please see details below.
Please continue to Request Your Phone Screening. As directed by the federal government, there is a $0 cost for uninsured patients being tested for COVID-19.
Yes. During the appointment, a UT Health RGV provider will make the final decision to perform the test for COVID-19.
UTRGV has a total of 4 COVID-19 testing sites.
To request a COVID-19 Phone Screening, complete the Online Request Form.
While it is likely a COVID-19 test will be done after a patient meets the phone screening criteria, if the UT Health RGV provider believes the symptoms are related to something else, the provider will treat accordingly.
After COVID-19 testing, it can take 1-2 days to get test results unless there is an extreme volume (Monday-Friday).
Results will be sent to you via your patient portal account which is linked to your email. It is imperative you sign up for the patient portal in order to receive your results. We will call you only if you test positive for COVID-19 (coronavirus).
Patients with a referral still need to call 1-833-UTRGVMD, have a Phone Screening and be scheduled at one of our COVID-19 drive-thru sites.