Home / COVID-19 (coronavirus) / Phone Screening and Testing FAQs

COVID-19 Phone Screening and Testing FAQs

Important Notice

Due to the high number of COVID-19 form submissions, it may take up to 3-4 business days (depending on current testing volume requests/demand, etc.) for a scheduling representative to contact you for a phone screening.

Patients who get tested for COVID-19 at one of our testing sites will have results sent to their patient portal account between 1-2 days. It is imperative you sign up for the patient portal with a personal email account in order to receive your results. We will only call patients who test positive for COVID-19 (coronavirus).

Our Patient Communication Center hours of operation are Monday-Friday 8am-5pm and closed on Saturday and Sunday.

For more information about Phone Screening and On-Site Testing, please view our frequently asked questions and answers below. For additional questions, please email coronavirus@utrgv.edu.

At UT Health RGV, our doctors and health care support staff are going beyond the call of duty to help keep you and your family safe and healthy because what matters to your health, matters to us!

Thank you,
UT Health RGV


Individuals must be 18 years or older to be tested at the COVID-19 testing sites.

COVID-19 Phone Screening

COVID-19 On-Site Testing